FAQ
Frequently Asked Questions
Do I need to book ferry tickets in advance?
Booking in advance is recommended, especially during peak season when availability is limited.
How early should I arrive before departure?
It is recommended to arrive at least 20–30 minutes before departure, or earlier during busy periods.
Where do ferries depart from?
Ferries depart from ports such as Salerno, Amalfi, Positano, Naples, Capri and Ischia depending on the route.
Can I bring luggage on board?
Yes, luggage is allowed, but conditions may vary depending on the route and ticket type.
Are tickets refundable?
Refund conditions depend on the fare and booking terms, so it is important to check them when purchasing.
What happens in case of bad weather?
Ferry services may be delayed or canceled depending on sea conditions and safety requirements.
Can I buy tickets at the port?
Yes, tickets can be purchased at ticket offices, but availability is not guaranteed during peak season.
Are pets allowed on board?
Pets are generally allowed, but specific conditions may apply depending on the service.
Is assistance available for passengers with reduced mobility?
Yes, assistance is available, but it must be requested in advance and confirmed with Alicost.